Terms of Service

These Terms of Service ("Terms") are a legal agreement between Bring Corp, doing business as Ten Four ("Ten Four," "we," "us," or "our"), and each person or business that accesses or uses the Services.

By creating an account, clicking to accept these Terms, signing an order form, texting or calling a Ten Four-managed number, using a Ten Four payment link, using a Ten Four scheduling or approval link, or otherwise using the Services, you agree to these Terms.

1. Who These Terms Cover

These Terms apply to:

• Accounts — businesses, sole proprietors, companies, or individuals that use Ten Four to help manage customer communications, scheduling, invoices, payments, or related workflows.
• Authorized Users — employees, subaccounts, agents, or other users authorized by a Account to use Ten Four.
• End Customers — homeowners, property owners, tenants, customers, or other people who communicate with or pay a Account through Ten Four.
• Visitors — people who visit our website or other public online services.

In these Terms, "User" means any Account, Authorized User, End Customer, Visitor, or other person who uses the Services.

2. Related Documents

These Terms include and incorporate the following documents:

• The Ten Four Privacy Policy.
• The Ten Four Data Processing and Security Addendum.
• The Ten Four Messaging, Payments, and Acceptable Use Policy.
• Any order form, service plan, checkout page, pricing page, invoice, statement of work, or written agreement that applies to a Account account.

If there is a conflict, the order of control is:

• A signed written agreement or order form.
• These Terms.
• The Data Processing and Security Addendum.
• The Messaging, Payments, and Acceptable Use Policy.
• The Privacy Policy.

3. Eligibility and Authority

You may use the Services only if you are at least 18 years old and legally able to agree to these Terms.

If you accept these Terms on behalf of a business, you represent that you have authority to bind that business.

4. The Services

Ten Four provides software-enabled business support tools for accounts. The Services may include customer communications, text messaging, voice features, voicemail, scheduling support, job tracking, invoicing, payment facilitation, business phone features, AI-assisted workflows, customer approval workflows, reporting, web portal access, and related services.

Specific features may vary by plan, configuration, availability, third-party integrations, beta status, and changes we make over time. We may add, modify, suspend, or discontinue features at any time. We will not materially reduce the core paid Services during a paid subscription term without providing reasonable notice or an appropriate remedy.

The Services are business tools. Ten Four does not perform home services, trade services, construction services, repair services, emergency services, insurance services, or professional services for End Customers.

5. Account Accounts and Authorized Users

Accounts are responsible for:

• Providing accurate account and business information.
• Keeping login credentials secure.
• All activity under their account.
• Ensuring Authorized Users comply with these Terms.
• Promptly notifying Ten Four of suspected unauthorized access or misuse.

We may suspend or restrict access if we reasonably believe an account has been compromised or is being used in violation of these Terms.

6. Account Responsibilities

Accounts are solely responsible for their business, their customers, and the services they provide.

This includes responsibility for:

• Licenses, permits, registrations, insurance, and professional qualifications.
• Customer service, job performance, estimates, quotes, warranties, refunds, cancellations, and disputes.
• The accuracy of job information, invoices, charges, taxes, payment requests, appointment details, and customer commitments.
• Compliance with laws that apply to the Account's business.
• Obtaining and maintaining legally required consent for messages, calls, recordings, automated communications, and customer data processing.
• Ensuring customer information provided to Ten Four was lawfully collected and may be lawfully processed by Ten Four.
• Providing accurate instructions and configuration settings for AI-assisted features.
• Reviewing important Ten Four outputs, settings, and customer-facing workflows as appropriate for the Account's business.

Ten Four is not responsible for the quality, safety, legality, timeliness, pricing, warranty, or outcome of a Account's work.

7. End Customer Use of Ten Four

End Customers may interact with Ten Four through text messages, MMS/photo messages, phone calls, voicemail, scheduling links, approval links, payment links, customer portal features, or other customer-facing features.

By texting, calling, leaving a voicemail, sending photos or other content, using a payment link, or otherwise communicating through Ten Four, End Customers understand that Ten Four may collect, receive, store, process, transcribe, summarize, route, share, and use their information to help the Account respond, schedule work, send invoices, collect payment, document approvals, and provide service.

When End Customers use the Services, they understand and agree that:

• Ten Four helps the Account manage communications, scheduling, approvals, invoices, payments, and related workflows.
• Ten Four may receive, store, process, transcribe, summarize, route, and forward End Customer communications and information to the Account.
• End Customers may send photos, images, videos, job descriptions, service addresses, property details, payment information, and other information through the Services.
• Ten Four may use personnel, software systems, third-party service providers, and AI systems to help process and respond to End Customer communications.
• The Account, not Ten Four, is responsible for the work performed, pricing, estimates, quotes, warranties, refunds, cancellations, scheduling commitments, and customer disputes.
• Ten Four is not responsible for a Account's failure to respond, perform work, complete work, honor a warranty, provide a refund, or resolve a dispute.

8. No Emergency Use

Ten Four is not an emergency service.

Users must not rely on Ten Four for emergencies, urgent safety issues, urgent property protection, medical emergencies, utility emergencies, law enforcement matters, fire response, insurance claims response, disaster response, or any situation requiring immediate action.

If there is danger to life, health, safety, property, utilities, or the public, Users should contact 911, emergency services, utility providers, insurance providers, the Account directly, or other appropriate professionals.

Ten Four does not guarantee that messages, calls, voicemails, photos, alerts, or requests will be reviewed, routed, received, or acted on immediately.

9. Customer Communications

The Services may allow Accounts and End Customers to send and receive SMS, MMS, RCS, voice, voicemail, email, web, or other communications.

Customer communications through Ten Four are intended for service-related purposes, such as responding to inquiries, gathering job details, scheduling work, confirming appointments, requesting approvals, sending invoices, facilitating payment, and providing service updates.

Accounts may ask Ten Four to contact End Customers only for lawful, service-related purposes and only where the Account has the required consent or legal basis to do so.

End Customers may opt out of text messages at any time by replying STOP to any message; standard message and data rates from the End Customer's mobile carrier may apply.

Users may not use the Services to send spam, promotional messages, bulk marketing, deceptive messages, harassing communications, unlawful messages, or messages to people who have opted out.

Ten Four may block, delay, filter, suspend, or terminate messaging if required by law, telecommunications providers, Twilio, carriers, registration rules, or our internal abuse-prevention practices.

10. Voice, Voicemail, Recording, and Transcription

The Services may include phone calls, voicemail, call routing, call handling, transcription, summaries, and related voice features.

Calls and voicemails may be recorded, transcribed, summarized, reviewed by Ten Four personnel, processed by AI systems, and shared with the Account to provide the Services.

Users are responsible for complying with laws that apply to their calls, recordings, and communications. Accounts are responsible for ensuring that their use of Ten Four voice features complies with laws that apply to their business and customer communications.

11. Invoicing and Customer Payments

The Services may help Accounts generate invoices, send payment links, record payment status, calculate or display certain fees or taxes, and facilitate customer payments through third-party payment processors such as Stripe.

Ten Four uses Stripe Connect to process payments between End Customers and Accounts. By using Ten Four, Accounts also agree to Stripe's Connected Account Agreement and Privacy Policy.

Unless we expressly agree otherwise in writing:

• The Account is the seller of record for the services provided to End Customers.
• End Customers are customers of the Account, not Ten Four.
• The Account is responsible for all customer charges, refunds, credits, disputes, chargebacks, taxes, warranties, and service issues.
• Ten Four is not a bank, money transmitter, tax advisor, accountant, escrow agent, payment processor, or merchant of record for Account services.
• Payment processing is subject to Stripe's terms and any other applicable processor terms.
• Ten Four may charge, deduct, or collect its applicable service fees, invoice fees, platform fees, application fees, usage fees, and other charges through the payment processor or by charging the Account's payment method on file.

Ten Four does not intentionally store full credit card numbers, CVV codes, or full payment credential data. Credit card processing is handled by third-party payment processors.

Ten Four may store limited payment metadata, such as invoice status, payment status, transaction IDs, payment processor identifiers, timestamps, card brand, last four digits, dispute status, refund status, and related records.

If Stripe or another processor delays, withholds, reverses, or refuses a payment, Ten Four is not responsible for that processor action.

12. Fees Payable to Ten Four

Accounts agree to pay the fees that apply to their account. Fees may include subscription fees, invoice fees, usage fees, messaging or phone-related fees, payment-related fees, taxes, and other fees shown in an order form, checkout page, service plan, pricing page, invoice, portal, or written agreement.

Ten Four may charge different fees to different Accounts based on plan, usage, industry, invoice complexity, volume, beta status, custom arrangement, or other business factors.

Unless otherwise stated in writing:

• Subscription fees are billed monthly in advance.
• Usage-based, invoice-based, or other additional fees may be billed when incurred, monthly in arrears, or through deduction from processed payments.
• Fees are non-refundable except as required by law or expressly stated in writing.
• Fees are stated in U.S. dollars.
• Accounts are responsible for applicable taxes on fees payable to Ten Four.

13. Credit Card Payment Method Required for Accounts

Accounts must maintain a valid credit card or other card-based payment method accepted by Ten Four for fees payable to Ten Four.

Accounts authorize Ten Four and its payment processor to charge the payment method for all fees owed to Ten Four. If a payment method fails, we may retry the charge, request an updated payment method, suspend the Services, or terminate the account.

Ten Four does not store full credit card numbers. Card processing is handled by a third-party payment processor.

14. Price Changes

Ten Four may change its fees from time to time.

For existing paid subscriptions, we will provide at least thirty (30) days' advance notice of material price increases before the change applies. Notice may be provided by email, portal notice, invoice notice, pricing page, or other reasonable method.

If a Account does not agree to a price change, the Account's remedy is to cancel before the change takes effect. Continued use after the effective date means the Account accepts the changed pricing.

15. Taxes

Accounts are responsible for determining and collecting any sales, use, excise, service, withholding, income, or other taxes that apply to their business, customer invoices, and services.

Ten Four may provide tools, integrations, calculations, or information to help with tax-related workflows, but Ten Four does not provide tax advice and does not guarantee that any tax calculation is complete, current, or correct.

Stripe issues IRS Form 1099-K (or equivalent) directly to Accounts based on payment activity processed through the Account's connected Stripe account; Ten Four does not issue 1099-Ks for Account customer payments.

Accounts should consult their own tax professionals.

16. AI-Assisted Features

The Services may include AI-assisted tools that classify messages, review photos or job descriptions, draft replies, summarize communications, suggest actions, assist with scheduling, prepare invoice information, generate or send automated responses, request approvals, route information to Accounts, or support other workflows.

Ten Four communications may be generated, assisted, reviewed, or sent by AI systems, with or without human review, depending on the feature, configuration, beta status, and stage of service.

During beta, pilot, or limited-release periods, Ten Four may use human review, quality checks, or manual approval workflows before certain AI-assisted responses are sent. Ten Four may later permit automated responses without prior human review.

AI-assisted features may be incomplete, inaccurate, delayed, or inappropriate for a particular situation. Accounts are responsible for configuring the Services appropriately for their business, reviewing important settings, and honoring commitments sent through Ten Four unless corrected in a lawful and timely manner.

End Customers should verify urgent, high-value, unusual, or time-sensitive issues directly with the Account.

Users may not use AI-assisted features for unlawful purposes, emergency services, legal advice, tax advice, medical advice, financial advice, or any decision where an error could reasonably cause serious harm.

17. Third-Party Services

The Services may depend on third-party services, including communications providers, payment processors, hosting providers, address verification providers, tax calculation providers, AI providers, and other technology vendors.

Third-party services may have their own terms, fees, privacy policies, service limitations, outages, and compliance requirements. Users agree to comply with all applicable third-party terms.

Ten Four is not responsible for third-party services, third-party outages, third-party fees, or third-party changes outside Ten Four's reasonable control.

18. Data, Privacy, and Security

Ten Four will collect and process information as described in the Privacy Policy and, where applicable, the Data Processing and Security Addendum.

Users grant Ten Four the right to access, use, process, transmit, store, disclose, summarize, transcribe, route, and analyze Account Data, End Customer Data, communications, photos, voicemails, transcripts, payment metadata, and related information as reasonably necessary to provide, secure, support, bill for, improve, and administer the Services.

Accounts are responsible for having the rights, notices, and consents needed for Ten Four to process customer data on their behalf.

19. Feedback

If a User provides suggestions, ideas, feature requests, or other feedback, Ten Four may use that feedback without restriction or compensation. Users are not required to provide feedback.

20. Ownership

Ten Four and its licensors own the Services, software, platform, workflows, designs, documentation, templates, processes, AI configurations, and related technology.

Accounts retain ownership of their business data, customer data, and content provided to the Services, subject to Ten Four's rights to process that information under these Terms and related documents.

Subject to these Terms, Ten Four grants Accounts a limited, non-exclusive, non-transferable, revocable right to access and use the Services for internal business purposes during an active subscription.

End Customers may use customer-facing features only for lawful purposes related to their interaction with a Account.

21. Restrictions

Users may not:

• Copy, modify, reverse engineer, or create derivative works from the Services.
• Resell, sublicense, rent, or provide the Services to others unless Ten Four agrees in writing.
• Use the Services to build a competing product.
• Interfere with or disrupt the Services.
• Bypass usage limits, security controls, or access controls.
• Upload malicious code or harmful content.
• Use the Services unlawfully or in violation of the Messaging, Payments, and Acceptable Use Policy.
• Submit false, misleading, unlawful, infringing, threatening, abusive, or inappropriate content.

22. Confidentiality

Each party may receive non-public business, technical, financial, customer, pricing, product, or operational information from the other party.

The receiving party will use the disclosing party's confidential information only to perform under these Terms and will protect it using reasonable care.

Confidential information does not include information that is public, already known without confidentiality restriction, independently developed, or lawfully received from another source.

23. Beta, Trial, and Free Services

Ten Four may offer beta, trial, pilot, discounted, or free services. These services may be limited, changed, suspended, or ended at any time.

Beta, trial, pilot, discounted, and free services are provided "as is" and may contain bugs, incomplete features, limited support, or unstable functionality.

24. Service Availability and Support

Ten Four will use commercially reasonable efforts to provide reliable Services. We do not guarantee that the Services will be uninterrupted, error-free, or available at all times.

Support availability, response times, and service levels may vary by plan.

25. Suspension

We may suspend or restrict access to the Services if:

• A Account fails to pay amounts owed.
• Use creates security, legal, operational, financial, messaging, payment, carrier, AI, or compliance risk.
• A User violates these Terms or related policies.
• A third-party provider, carrier, payment processor, regulator, or law enforcement authority requires or recommends suspension.
• We reasonably believe suspension is needed to protect Ten Four, Accounts, End Customers, other users, or the public.

We will use reasonable efforts to notify affected Accounts unless notice would be unlawful, impractical, or increase risk.

26. Term and Termination

These Terms begin when a User accepts them or first uses the Services and continue until terminated.

Accounts may cancel subscriptions through the portal or by contacting Ten Four support, unless a separate order form states otherwise.

Ten Four may terminate these Terms or access to the Services if a User materially breaches these Terms, a Account fails to pay amounts owed, use creates material risk, or an account stops using the Services for an extended period.

Upon termination:

• The right to use the Services ends.
• Accounts remain responsible for all fees and charges incurred before termination.
• The subscription will remain active until the end of the current billing period unless terminated for cause.
• Pending invoices and in-progress payments will be processed to completion where reasonably possible.
• The Account's assigned Ten Four phone number will be released back to the carrier and may not be recoverable.
• Unless a longer period is required by law or stated in the Privacy Policy or Data Processing and Security Addendum, Account and End Customer Data will be retained for thirty (30) days after termination and then deleted or anonymized.
• Ten Four may retain data as described in the Privacy Policy and Data Processing and Security Addendum.
• Provisions that should reasonably survive termination will survive, including payment obligations, confidentiality, ownership, disclaimers, limits of liability, indemnity, dispute terms, and general terms.

27. Disclaimers

Except as expressly stated in these Terms, the Services are provided "as is" and "as available."

To the maximum extent allowed by law, Ten Four disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, uninterrupted operation, and error-free AI output.

Ten Four does not guarantee that the Services will increase revenue, prevent missed opportunities, ensure payment, ensure legal compliance, calculate taxes correctly, eliminate business risk, prevent customer disputes, respond to emergencies, or prevent property damage.

28. Limitation of Liability

To the maximum extent allowed by law, Ten Four will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost goodwill, lost data, business interruption, payment delays, customer disputes, property damage, emergency events, missed messages, AI errors, or cost of substitute services.

Ten Four's total liability arising out of or related to the Services or these Terms will not exceed the greater of:

• The fees the applicable Account paid to Ten Four for the Services during the three months before the event giving rise to the claim; or
• One hundred dollars ($100).

These limits apply regardless of the legal theory and even if a remedy fails its essential purpose.

29. Indemnification

Accounts will defend, indemnify, and hold harmless Ten Four, Bring Corp, and their owners, officers, directors, employees, accounts, affiliates, and agents from claims, losses, damages, liabilities, penalties, fines, costs, and expenses, including reasonable attorneys' fees, arising out of or related to:

• The Account's services.
• The Account's customers or customer disputes.
• The Account's invoices, estimates, quotes, payments, refunds, taxes, warranties, or chargebacks.
• The Account's violation of law.
• The Account's violation of these Terms or related policies.
• The Account's content, data, instructions, configurations, or approvals.
• Messaging consent, opt-out, call recording, or communication violations.
• The Account's misuse of the Services.
• Claims that Ten Four's processing of customer data according to the Account's instructions violates law or third-party rights.

Ten Four will promptly notify the Account of claims for which it seeks indemnity and will reasonably cooperate in the defense. Ten Four may control the defense of any matter that could affect Ten Four's rights, reputation, or operations.

30. Changes to These Terms

We may update these Terms from time to time.

For material changes, we will provide reasonable notice by email, portal notice, website posting, or another reasonable method. Continued use of the Services after the effective date means the User accepts the updated Terms.

If a User does not agree to updated Terms, the User must stop using the Services. Accounts must cancel their subscription if they do not agree.

31. Governing Law

These Terms are governed by the laws of the State of Minnesota, without regard to conflict-of-law rules.

32. Dispute Resolution; Arbitration; Class Waiver

Before filing a claim, each party will try in good faith to resolve the dispute informally by providing written notice and allowing at least thirty (30) days for discussion.

If the dispute is not resolved informally, either party may require that the dispute be resolved by binding arbitration in Minnesota under the rules of the American Arbitration Association, except that either party may bring claims in small claims court or seek injunctive relief for misuse of intellectual property, confidential information, or the Services.

Claims must be brought only on an individual basis. Class actions, collective actions, consolidated actions, private attorney general actions, and jury trials are waived to the maximum extent allowed by law.

33. Notices

Ten Four may provide notices by email, portal notice, website posting, invoice notice, text message, or other reasonable method.

You may provide notices to Ten Four at:

Bring Corp / Ten Four
1907 S Le Homme Dieu Dr NE
Alexandria, MN 56308
legal@tenfour.chat

34. General Terms

Users may not assign these Terms without Ten Four's prior written consent. Ten Four may assign these Terms in connection with a merger, acquisition, reorganization, sale of assets, or transfer of the Services.

If any provision is unenforceable, the remaining provisions will remain in effect.

Failure to enforce a provision is not a waiver.

These Terms, together with incorporated documents, are the complete agreement between Ten Four and the applicable User for the Services.